i Payimpact Update

iPayimpact will be undergoing a payment system update over the course of July.

Our payment facilitator, VMS, is changing the payment gateway used to process card payments. Each school will be moved across individually during this period.

What this means for you as parents/carers

When your school is moved to the new payment system:

We will email parents directly when your school is switched over, and banners will appear in the app and website to guide them through any actions needed.

Parents with automatic payments that need attention will see a specific prompt when they log in.

To help with this, we have created a Parent FAQs that you are welcome to share with your parent community via your own communication channels if you wish.

Parent FAQs

The key messages are:

Your previous payments are not affected.
You need to log into iPayimpact and add your card again.
If you had automatic payments, you need to add a card and reapply it in settings - a banner in iPayimpact will guide you through this.
Apple Pay and Google Pay users are unaffected.

If parents/carers report persistent issues after re-entering your card (e.g. repeated payment failures), please contact the school in September and we will raise a support ticket as usual and we will investigate.

Kind regards,

iPayimpact Customer Support

Birchgrove Comprehensive School

Birchgrove Comprehensive SchoolYsgol Gyfun Gellifedw

i Payimpact Update

What this means for you as parents/carers